
About the Author
Kwok is a practising solicitor based in London, admitted in England & Wales and regulated by the Solicitors Regulation Authority. He is registered with the Foreign, Commonwealth & Development Office and admitted in Hong Kong (non-practising). Kwok has worked as legal counsel and in-house solicitor across leading firms and corporations. He personally oversees every apostille and legalisation case at Ginkgo Advisory, ensuring consistency, accuracy, and end-to-end quality control.
Kwok Lam
Legal Consultant of Ginkgo Advisory
If you are opening an account, updating client records, or completing KYC/AML checks with Santander UK or Santander International, you may be asked to provide:
- a certified copy of proof of identity (ID), and
- a certified copy of proof of address.
This guide explains what Santander typically requires, what wording and certifier details are expected, what submission channel rules can cause rejections, and how Ginkgo Advisory can help.
What is a “Certified Copy” and “Certified True Copy” in the UK?
In banking and compliance contexts, “certified copy” and “certified true copy” commonly refer to:
- A copy of an original document (photocopy or scan), and
- A certification statement by an acceptable professional (such as a UK practising solicitor), confirming the copy is a true copy of the original.
Santander documentation can be very specific about who can certify and what certification wording must be used.
Proof of ID (Certified Copy)
Santander International materials indicate each customer must provide a current passport or valid photographic identification showing key details (name, document number, photo, signature, issue/expiry date, nationality, date of birth).
Important practical detail: if the passport signature is not on the photo page, the certified copy should include the relevant signature page.
Santander International also provides required certification wording for identification documents, including wording confirming the photo is a true likeness.
Proof of Address (Certified Copy)
Santander International requires one proof of address document showing the customer’s name and permanent residential address, and the document is typically required to be recent (often within six months, depending on the document type). Examples commonly listed include utility bills, bank statements, local taxes bills, mortgage statements, and employer letters on letterhead.
Santander International provides required certification wording for address documents (confirming the copy is complete and accurate).
Who can certify documents for Santander?
Santander documentation lists acceptable certifiers, including a qualified and practising lawyer (which covers a practising solicitor of England and Wales).
Santander also requires that the certifier is independent (not a family member and not otherwise associated with the account).
What must appear on the certified copy (to avoid rejection)
Santander materials set out a clear expectation that certified copies include key certifier information, typically including:
- certifier’s name
- professional position (e.g., “Solicitor of England & Wales”)
- regulatory or registration details where applicable
- business name and address
- contact number
- signature
- stamp where available
- date of certification
Missing certifier details are a frequent reason banks reject certified copies even when the copy itself is clear.
Certified Copy Checklist for Santander (ID and Address)
ID (Passport / Photo ID)
- Copy is clear and complete (no cropped edges)
- Includes all relevant pages needed to show signature if not on photo page
- Uses Santander’s required certification wording for ID (including true likeness wording for photo ID)
- Includes full certifier details (name/role/contact/address/signature/date/stamp if available)
Proof of Address
- Document meets Santander’s recency requirements (commonly within six months)
- Shows the customer’s name and permanent residential address exactly
- Uses Santander’s required certification wording for proof of address
- Submitted via the correct channel
How Ginkgo Advisory can help
Ginkgo Advisory supports clients who need UK solicitor certified copies for bank verification, including Santander UK and Santander International onboarding and KYC refresh processes.
Typical scope of support includes:
- document pre-checks against the wording and channel requirements in the Santander pack you received
- solicitor certification of ID and address evidence in a bank-compatible format
- confirmation that the certified copy includes the certifier detail set commonly expected by banks
Common reasons Santander rejects certified copies
- submitted by email when the pack requires post-only
- address proof is outside the permitted timeframe or does not show the full address
- missing certifier contact details, business address, or certification date
- passport copy missing the page where the signature appears
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