UK Official Records

The records you need.
Prepared for where life takes you.

Help obtaining UK civil certificates, ACRO police certificates and divorce documents, with apostille and further legalisation where required.

How it works

Clear guidance,
from request to return.

We confirm the document, the intended use and the required stages before proceeding.

  1. Tell us what you need

    Share the record type, available registration details, destination country and deadline.

  2. Arrange the record

    We confirm the ordering requirements and quotation, then assist with obtaining the appropriate official document.

  3. Prepare for its use

    Where needed, we arrange the FCDO apostille, further embassy attestation and return delivery.

KH Lam, legal consultant to Ginkgo Advisory
KH Lam, LLB, LLMLegal Consultant, Ginkgo Advisory

Solicitor-led support

Careful handling.
A considered approach.

KH Lam oversees Ginkgo Advisory’s document certification and apostille work. Our starting point is the document itself and the requirements of the organisation receiving it.

Whether you are replacing a certificate or preparing records for overseas use, we explain the next steps and the format needed.

About Ginkgo Advisory

Client experiences

In our clients’ words.

Feedback on Ginkgo Advisory’s document services. Read the full reviews on Trustpilot.

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“Communication throughout was clear and timely, which made the whole process much less stressful.”

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“Ginkgo were so helpful with me.”

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Useful information

Your questions,
answered.

Requirements vary by record, issuing authority and destination. These are the main points to check before ordering.

Are these official replacement certificates?

We assist with obtaining certificates or copies issued by the relevant registry or court. An official copy issued by that authority is different from a photocopy certified by a solicitor.

For civil records, the GRO serves England and Wales; Scotland and Northern Ireland have separate ordering services. We confirm the appropriate route for your record.

Do you arrange full birth and adoption certificates?

Yes, we arrange full (long-form) birth and adoption certificates. Please share the requesting organisation’s instructions so we can check the required format, including any issue-date or legalisation requirements.

What information should I provide?

For your initial enquiry, include:

  • The type of record and where it was registered.
  • The name or names recorded, and the date or approximate year of the event.
  • Any registration reference, court name or case number you already have.
  • The destination, purpose, recipient’s instructions and your deadline.

We will explain any further details, identification or authorisation needed for the application.

What if I do not have all the details?

Send us the information you have. We will assess whether a search is possible and explain any additional information or search fees before proceeding. Limited information can affect both the search time and whether the correct record can be located.

Can I request someone else’s record?

The requirements depend on the record and issuing authority. We check what details or authority you need to provide before arranging an application. For ACRO application assistance, we require the applicant’s information, identity documents and written authorisation.

Do official records need solicitor certification?

Not automatically. Eligible registry certificates and appropriately sealed court documents may be submitted for an apostille directly. We check the document’s format and any signature or seal requirements, and arrange additional preparation only where needed.

Can I use an e-Apostille for these certificates?

FCDO guidance excludes GRO documents, including birth, marriage, death and adoption certificates, and ACRO police certificates for England and Wales from the e-Apostille route. These require a paper apostille when legalisation is needed.

For divorce documents, the available route depends on the document and the recipient’s requirements.

Will the document be accepted overseas?

The receiving authority decides which document and format it accepts. It may ask for a recently issued copy, an apostille, further embassy attestation or a translation. Send us its written instructions before ordering so we can check the required stages.

How long does it take, and what is the total cost?

The published starting price is £68 per document. The total depends on the record, search requirements and any legalisation or delivery services requested. We confirm a quotation before proceeding.

Issuing-authority processing, record searches, legalisation and delivery are separate stages. Tell us your deadline at the outset so we can explain the current options and estimated overall timing.

Can you help if I am outside the UK?

Yes. Start with an email or WhatsApp enquiry. We will confirm the application requirements and discuss delivery arrangements, including whether the record needs legalisation before it is sent overseas.

Start your enquiry

Let’s arrange
the right record.

Tell us which document you need, where it will be used and your deadline. We’ll guide you through the next steps.

officialrecords@ginkgoadvisory.com